Returns & Refunds

How to make a return

  1. Check the item(s) meet the conditions of Returns below
  2. Contact us with your order number and/or name via the contact page
  3. Package the item appropriately
  4. Return the item to the address provided in step 2
  5. Receive a refund within 10 days of return

Conditions for Returns

Unframed Prints

Return your print for a full refund providing:

  • The print(s) were delivered to you or collected in the last 45 days
  • The print(s) are returned in original condition and suitably protected

Exceptions:

  • Prints ordered as part of a commission
  • Prints produced to a personalised specification e.g. a coloured border or prints mounted on a substrate such as aluminium etc.

Framed Prints

Frames are made to order by hand and are unique to your order. For this reason, and not being able to hold stock of many framed prints, framed items are non-refundable.

Christmas Gift Season

Orders during the Christmas gift period, 1st October to 20th December, are covered by extended returns to 1st February 2021 as per the usual returns process and restrictions

Gift Cards (Vouchers)

Paper-based and electronic gift cards are non-refundable
Items purchased with a gift card are returnable for an exchange or refund to the gift card balance

Orders damaged on delivery

Please see the Delivery Policy for what to do.
 

You will be reimbursed no later than 10 days from the day on which we receive the returned Goods. We will refund to the original payment method and you will not incur any fees for such reimbursement.

Returning Goods

You are responsible for the cost and risk of returning your order to us.
Please send the return items to the following address:

Matt Goddard Photography
7 Lynton Close
Hurstpierpoint
WestSussex
BN6 9AN

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts

Returned by purchaser

Gifts returned by the purchaser follow the same process as a regular return.

Returned by recipient

Gift recipients can return the print for an exchange during the 45 day return window or for a refund back to the original payment method.

Contact

If you have any questions about our Returns and Refunds Policy, please get in touch:

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